Terms of sale

TERMS OF SALES

In effect as of 01/12/2024

ARTICLE 1 - Champ d'application

These General Terms and Conditions of Sale (hereinafter "GTC") apply, without restriction or reservation, to all sales concluded by the Seller with non-professional buyers ("The Clients or the Client"), wishing to acquire the products offered for sale ("The Products") by the Seller on the website www.conceptbeauty.net. The Products offered for sale on the site are as follows:

sale of clothing and accessories for adult torso dolls.

The main characteristics of the Products, including specifications, illustrations, and indications of dimensions or capacity of the Products, are presented on the website www.conceptbeauty.net, which the customer is required to be aware of before placing an order.

The choice and purchase of a Product are the sole responsibility of the Customer.

Product offers are within the limits of available stocks, as specified when placing the order.

 

Age restriction

By accessing our site and making a purchase, you declare that you are 18 years old or older. If you are under 18, you must obtain permission from a parent or legal guardian to place an order. Furthermore, some products sold on our site may not be suitable for minors.

If you are a parent or legal guardian of a minor who uses our site, you agree to take full responsibility for the actions of that minor and to ensure that they comply with our terms of use.

These T&Cs are accessible at any time on the website www.conceptbeauty.net  and shall prevail over any other document.

The Client declares having read these General Terms and Conditions and having accepted them by checking the box provided for this purpose before proceeding with the online ordering process on the website www.conceptbeauty.net.

Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.

An order is considered accepted when it is confirmed by email and the payment has been validated.

The Seller's contact details are as follows:

laurent rousselle

77 new road

Registration number: 932902182 RCS Lyon

Email : wallace800@hotmail.fr

Phone: 0698058690

The products presented on the site www.conceptbeauty.net are offered for sale in the following territories:

Europe, World.

In the case of an order to a country other than metropolitan France, the Client is the importer of the concerned Product(s).

For all Products shipped outside the European Union and DOM-TOM, the price will be automatically calculated excluding taxes on the invoice.

"Customs duties or other local taxes or import duties or state taxes may be payable. They will be the responsibility of and solely borne by the Client."

ARTICLE 2 - Prices

The Products are provided at the current rates listed on the website www.conceptbeauty.net, at the time of order registration by the Seller.

Prices are expressed in Euros, ConceptBezauty is exempt from VAT, not applicable, art 293 B of the CGV.

The prices take into account any discounts that may be granted by the Seller on the website www.conceptbeauty.net.

These prices are firm and cannot be revised during their period of validity but the Seller reserves the right, outside the period of validity, to modify the prices at any time.

The prices do not include processing, shipping, transport and delivery costs, which are invoiced additionally, under the conditions indicated on the site and calculated before placing the order.

The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.

An invoice is established by the Seller and given to the Customer upon delivery of the Products ordered.

ARTICLE 3 – Orders

It is the Client's responsibility to select on the site www.conceptbeauty.net  the Products he wishes to order, according to the following terms:

The customer selects a product that they add to their cart. A product that they can remove or modify before confirming their order and accepting these general terms and conditions of sale. They will then enter their details or log into their account and choose the delivery method. After validating the information, the order will be considered final and will require payment from the customer according to the stipulated terms.

Product offers are valid as long as they are visible on the site, while stocks last.

The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to verify the accuracy of the order and to immediately report any errors.

Any order placed on the website www.conceptbeauty.net constitutes the formation of a contract concluded at a distance between the Customer and the Seller.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

The Customer will be able to follow the progress of his order on the site.

ARTICLE 3 Bis - Customer area - Account

In order to place an order, the Customer is invited to create an account (personal space).

To do this, he must register by completing the form which will be offered to him at the time of his order and undertakes to provide sincere and accurate information concerning his marital status and his contact details, in particular his email address.

The Customer is responsible for updating the information provided. He is informed that he can modify them by logging into his account.

To access their personal space and order history, the Customer must identify themselves using their username and password which will be communicated to them after registration and which are strictly personal. As such, the Client refrains from any disclosure. Otherwise, he will remain solely responsible for the use made of it.

The Client may also request their unsubscription by going to the dedicated page in their personal space or by sending an email to: conceptbeauty69@gmail.com. This will be effective within a reasonable timeframe.

In case of non-compliance with the general terms and conditions of sale and/or use, the site www.conceptbeauty.net will have the option to suspend or even close a customer's account after a formal notice sent electronically and remaining ineffective.

Any deletion of an account, whatever the reason, results in the pure and simple deletion of all personal information of the Customer.

Any event due to force majeure resulting in a malfunction of the site or server and subject to any interruption or modification in the event of maintenance, does not engage the responsibility of the Seller.

Creating an account implies acceptance of these general terms and conditions of sale.

ARTICLE 4 - Payment conditions

The price is paid by secure payment method, according to the following terms:

• payment by credit card
• Paypal

The price is payable in cash by the Customer, in full on the day the order is placed.

Payment data is exchanged in encrypted mode thanks to the protocol defined by the authorized payment service provider involved in the banking transactions carried out on the site www.conceptbeauty.net.

Payments made by the Customer will only be considered final after effective collection by the Seller of the sums due.

The Seller will not be required to deliver the Products ordered by the Customer if the Customer does not pay the price in full under the conditions indicated above.

ARTICLE 5 - Deliveries

The products ordered by the Client will be delivered in metropolitan France or in the following area(s):

World.

Deliveries occur within a period of 3 to 6 working days at the address provided by the Customer when placing their order on the site.

Delivery consists of the transfer to the Customer of physical possession or control of the Product. Except in special cases or unavailability of one or more Products, the Products ordered will be delivered in one go.

The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the deadlines specified above.

If the ordered Products have not been delivered within 6 days after the indicative delivery date, for any reason other than force majeure or the Client's fault, the sale may be resolved at the written request of the Client under the conditions provided for in articles L 216-2, L 216-3 and L241-4 of the Consumer Code. The amounts paid by the Client will then be refunded to him no later than fourteen days following the date of termination of the contract, excluding any compensation or withholding.

In the event of a specific request from the Customer concerning the packaging or transport conditions of the products ordered, duly accepted in writing by the Seller, the related costs will be subject to additional specific invoicing, based on a quote previously accepted in writing by the Customer.

The Client is required to check the condition of the delivered products. They have a period of 15 days from the delivery to make claims. If you encounter a problem with a product or service provided by our store, we offer you a claims service via email to assist you.

To submit a claim:

Subject of the email: Please indicate "Claim - [Order Number]" in the subject of the email for quick processing.

Required information: In your email, please specify the following elements:

First and last name
Order number
Product concerned
Detailed description of the problem (e.g.: defective product, non-compliant, etc.)
Attach a photo if possible to illustrate the problem.
Processing time: We commit to processing claims within 3 business days. You will receive a response to confirm the receipt of your request and inform you of the resolution steps.

Email address for complaints: conceptbeauty69@gmail.com

Note: Any claim must be sent within 3 days after receipt of the product, accompanied by all relevant supporting documents (notably photos). After this period and if these formalities have not been respected, the Products will be deemed compliant and free from any apparent defects, and no claim can be validly accepted by the Seller.

The Seller will reimburse or replace as soon as possible and at its expense, the Products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in articles L 217-4 et seq. Consumer Code and those provided for in these General Terms and Conditions.

The transfer of the risks of loss and deterioration relating thereto will only be carried out at the time when the Customer takes physical possession of the Products. The Products therefore travel at the Seller's risk except when the Customer has chosen the carrier himself. As such, the risks are transferred when the goods are handed over to the carrier.

ARTICLE 6 - Transfer of ownership

The transfer of ownership of the Products from the Seller to the Customer will only be carried out after full payment of the price by the latter, regardless of the date of delivery of said Products.

ARTICLE 7 - Right of withdrawal

According to the provisions of Article L221-18 of the Consumer Code "
"For contracts providing for the regular delivery of goods over a defined period, the period begins from the receipt of the first good."

The right of withdrawal can be exercised online, using the attached withdrawal form, which is also available on the website, or by any other unambiguous statement expressing the intention to withdraw, including by postal mail addressed to the Seller at the postal or email address indicated in ARTICLE 1 of the General Terms and Conditions.

Returns must be made in their original condition and complete (packaging, accessories, instructions...) allowing for their resale as new, accompanied by the purchase invoice.

Damaged, soiled, or incomplete products are not accepted.

The return costs remain the responsibility of the Client.

The exchange (subject to availability) or refund will be made within 14 days from the receipt by the Seller of the Products returned by the Customer under the conditions set out in this article.

ARTICLE 8 - Responsibility of the Seller - Guarantees

The Products supplied by the Seller benefit from:

• the legal guarantee of conformity, for defective, damaged or damaged Products or those that do not correspond to the order,
• the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and rendering them unfit for use,

Provisions relating to legal guarantees

Article L217-4 of the Consumer Code

“The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility. »

Article L217-5 of the Consumer Code

“The property complies with the contract:

1° If it is suitable for the use usually expected of similar goods and, where applicable:

- if it corresponds to the description given by the seller and has the qualities that the seller presented to the buyer in the form of a sample or model;

- if it presents the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;

2° Or if it presents the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. »

Article L217-12 of the Consumer Code

“The action resulting from the lack of conformity is prescribed two years from the delivery of the goods. »

Article 1641 of the Civil Code.

“The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or He would have given only a lower price if he had known about them. »

Article 1648 paragraph 1 of the Civil Code

“The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. »

Article L217-16 of the Consumer Code.

“When the buyer requests from the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, a repair covered by the guarantee, any period of immobilization of at least seven days is added to the remaining warranty period. This period runs from the buyer's request for intervention or the making available for repair of the goods in question, if this making available is subsequent to the request for intervention. »

In order to assert his rights, the Customer must inform the Seller, in writing (email or post), of the non-conformity of the Products or of the existence of hidden defects from their discovery.

The Seller will reimburse, replace or repair Products or parts under warranty deemed non-compliant or defective.

Shipping costs will be reimbursed on the basis of the invoiced price and return costs will be reimbursed upon presentation of supporting documents.

Refunds, replacements, or repairs of Products deemed non-compliant or defective will be carried out as soon as possible and no later than 6 days following the Seller's acknowledgment of the non-compliance or hidden defect. This refund may be made by bank transfer or check.

The Seller cannot be held liable in the following cases:

• non-compliance with the legislation of the country in which the products are delivered, which it is up to the Customer to verify,
• in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as in the event of normal wear and tear of the Product, accident or force majeure.
• The photographs and graphics presented on the site are not contractual and cannot engage the responsibility of the Seller.

The Seller's guarantee is, in any event, limited to the replacement or reimbursement of non-compliant or defective Products.

ARTICLE 9 - Personal data

The Client is informed that the collection of their personal data is necessary for the sale of the Products and their delivery, entrusted to the Seller. This personal data is collected solely for the execution of the sales contract.

9.1 Collection of personal data

The personal data collected on the site www.conceptbeauty.net are as follows:

Account opening

When creating the Customer/user account:

Names, first names, postal address, telephone number and e-mail address.

Payment

As part of the payment for the Products offered on the site www.conceptbeauty.net, it records financial data related to the Client's/user's bank account or credit card.

9.2 Recipients of personal data

Personal data is reserved for the sole use of the Seller and its employees.

9.3 Data controller

The data controller is the Seller, within the meaning of the Data Protection Act and as of May 25, 2018, Regulation 2016/679 on the protection of personal data.

9.4 limitation of processing

Unless the Customer expressly agrees, his personal data is not used for advertising or marketing purposes.

9.5 Data retention period

The Seller will keep the data thus collected for a period of 5 years, covering the period of limitation of the applicable contractual civil liability.

9.6 Security and Privacy

The Seller implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Seller cannot guarantee the security of the transmission or storage of information on the Internet.

9.7 Implementation of Customer and user rights

In accordance with the regulations applicable to personal data, Clients and users of the site www.conceptbeauty.net have the following rights:

• They can update or delete data that concerns them in the following ways:

By logging into their account.

• They can delete their account by writing to the email address indicated in article 9.3 “Data controller”
• They can exercise their right of access to know the personal data concerning them by writing to the address indicated in article 9.3 “Data controller”
• If the personal data held by the Seller is inaccurate, they may request the updating of the information by writing to the address indicated in article 9.3 “Data controller”
• They may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the address indicated in article 9.3 “Data controller”
• They may also request the portability of data held by the Seller to another service provider.
• Finally, they can object to the processing of their data by the Seller.

These rights, as long as they do not oppose the purpose of the processing, can be exercised by sending a request by mail or e-mail to the Data Controller whose contact details are indicated above.

The data controller must provide a response within a maximum of one month.

In the event of refusal to grant the Customer's request, the latter must provide reasons.

The Customer is informed that in the event of refusal, he can lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or contact a judicial authority.

The Customer may be asked to check a box under which he agrees to receive informative and advertising emails from the Seller. He will always have the possibility to withdraw his agreement at any time by contacting the Seller (contact details above) or by following the unsubscribe link.

ARTICLE 10 - Intellectual property

The content of the site www.conceptbeauty.net is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and may constitute an offense of counterfeiting.

ARTICLE 11 - Applicable law - Language

These General Terms and Conditions and the operations resulting from them are governed and subject to French law.

These General Terms and Conditions are written in French. In the event that they are translated into one or more foreign languages, only the French text will be authentic in the event of a dispute.

ARTICLE 12 - Disputes

For any complaints, please contact customer service at the Seller's postal or email address indicated in ARTICLE 1 of these General Terms and Conditions.

The Customer is informed that he can in any case resort to conventional mediation, to existing sectoral mediation bodies or to any alternative method of dispute resolution (conciliation, for example) in the event of a dispute.

In this case, the appointed mediator is

laurent rousselle

77 new road

_______________

E-mail : conceptbeauty69@gmail.com.

The Client is also informed that they can also resort to the Online Dispute Resolution (ODR) platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show

All disputes relating to purchase and sale transactions concluded in application of these General Terms and Conditions and which have not been the subject of an amicable settlement between the seller or by mediation, will be submitted to the competent courts under the conditions of law. common.